SILVIYA NERI offers FREE SHIPPING worldwide for a limited time only. As supply chains battle with the impact of the pandemic, the cost of global shipping has risen considerably. Frustrating delays have also become part of our lives, so if you experience delays, please be patient. We do everything possible to provide seamless shopping experience for our valued clientele around the world.
For all orders in Australia and internationally, we dispatch orders within 24 hours from Double Bay, NSW.
We provide secure delivery to more than 100 countries around the world using DHL Express Shipping or Australia POST. For anywhere outside Australia, please allow up to 7 days for delivery as external factors may cause delays.
SILVIYA NERI is not responsible for any additional local import taxes, duties and fees charged by customs. The courier service will require payment of import or customs duties upon delivery.
If you decide to refuse any shipments from SILVIYA NERI, you are responsible for the original shipping charges to you, any duties, taxes and/or customs
charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to SILVIYA NERI. This amount will be subtracted from your merchandise refund.
YOUR ORDER WILL BE SHIPPED ONCE:
i) Payment has been accepted.
ii) The delivery/billing address has been verified.
In calculating when your order will arrive, start with the day in which both these prerequisites have been met and count only business days thereafter.
All shipping is handled by SILVIYA NERI MILANO LTD and DHL Express
SILVIYA NERI insures each purchase during the time it is in transit until it is delivered to you. You will be asked to sign for any goods delivered at which point responsibility for your purchased goods passes to you.
TRACKING YOUR ORDER
SILVIYA NERI checks the current status of your shipment at all times till it reaches you.
If you want to receive a tracking number please e-mail us at [email protected]
SILVIYA NERI will store a record of your transactions for a minimum of one year. Please note that for your security only a record of your transaction is kept on the SILVIYA NERI web site.